Delivery Information

Delivery

Delivery is charged at £3.00 per order no matter how large or small, or if you spend £40.00 or more you will qualify for free delivery. Your order will usually be sent by Royal Mail or myHermes. Other courier and next day services are available upon request. Once you have placed an order it will be dispatched within 1-2 working days depending on the time the order was placed, however at busier periods this may be extended to 3 -5 working days or if we are away at a show the next dispatch date will be displayed on the homepage. To ensure that your order reaches you in pristine condition it will be packaged suitably for postage. Please allow up to 7 working days from your dispatch email for delivery of your goods.

If your order is not as expected, or an item is missing, please report this to me in writing/email within 48 hours of receipt.

If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.

If you are unavailable when our delivery partner tries to deliver your order, they will usually drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and “next working day” deliveries are optional and will also incur additional charges.

We will only deliver goods to the address on the order.

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Riverside Craft Warehouse

Riverside Road, Sunderland, SR5 3JG

hello@riversidecraftwarehouse.co.uk

07808 165 363